Title: IT Support Specialist- Wage

State Role Title: Info Technology Specialist I

Hiring Range: $23.65-38.44

Pay Band: 4

Agency: VA Dept of Transportation

Location: Lynchburg District Office

Agency Website: vdot.virginia.gov

Recruitment Type: General Public - G

Are you driven by purpose, a commitment to excellence, and work life balance? Then VDOT has the opportunity for you! We are seeking an IT professional to drive business operations of VDOT!

VDOT is seeking a Wage (Part-Time) IT Support Specialist for the Lynchburg District Office. 

Job Duties

This position is an hourly/wage position. Wage employees may not work more than 29 hours per work week on average over the course of a year and are limited to 1,500 hours within a 12-month period. No State benefits are provided.

The purpose of the Wage (Part-Time) IT Support Specialist position is to provide administrative support to technology resources. The core responsibilities for this position include but are not limited to:

• Providing customer service for shared mailbox by receiving/responding to all district requests. Open tickets in ticketing system and assign to techs. Ensure tickets are closed in a timely manner. Provide monthly metrics to ADA-B dashboard.


• Process orders for IT peripherals and inventory (quotes, packing slips, notes, etc.) Track budget allotments.


• Administer IT stock and loaner devices including cables, adaptors, peripherals, projectors, laptops, etc.


• Process computer refreshes. Assess quarterly spreadsheets, determine customer needs, create SharePoint questionnaires, submit orders, correspond with VITA / refresh vendor, and submit software requests.


• Administer mobile device process. Audit plans, assignments, and monthly bills, process requests, submit orders, track paperwork, update inventory system, conduct annual mobile certification, update district phone list.


• POC for the 30-38 report. Send out “Out of Compliance” emails with escalations.


• Keep how-to materials and job aids up to date.
  
  
  

Minimum Qualifications

• Knowledge of customer service processes, procedures, and practices.


• Ability to communicate effectively orally and in writing.


• Ability to communicate solutions to customers.


• Knowledge of Microsoft Products (Windows, Outlook, Office, SharePoint).


• Experience working with ticket tracking and reporting tools.
  
  
  

Additional Considerations

• Knowledge of VDOT’s computer applications and how they operate in a desktop environment.


• A combination of training, experience, or education in Computer Science, Information Systems, or related field desired.
  
  

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Postings without a specified close date, can be closed after a five (5) consecutive workday minimum posting requirement has been met. State applications will only be accepted as submitted online by 11:55 pm on the closing date through the PageUp System. State applications submitted via email, postal mail, fax, or in person will not be considered. Applicants are expected to fully represent qualifications and work history on the State application and/or resume. The decision to interview an applicant is based on the information provided on the application, therefore, it is essential to fully complete each section of the application and provide detailed information. Submitting an incomplete state application, or a state application lacking in detail, may impact your interview eligibility.

This recruitment can be used to fill additional vacancies within 90 days of the posting close date.

We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application.

We have Shared Values and a Code of Ethics: your success in our organization depends upon modeling these values, therefore please access the following link: https://www.vdot.virginia.gov/about review them and; if in agreement, we welcome you to apply.

Valid driver’s license. References, work history, and professional certifications will be verified. Requires satisfactory results from a fingerprint-based criminal history record check and DMV driving record check. Position may be required to work during emergencies and inclement weather on nights, weekends, and holidays when needed.

The Virginia Department of Transportation (VDOT) is an Equal Opportunity Employer by both policy and practice. For more information about our employment practices, please visit “Information for VDOT Employees and Applicants”: http://www.virginiadot.org/jobs/information_for_employees.asp

VDOT utilizes a market based pay program, which has been approved by DHRM. Therefore,
advertised rates of pay may or may not align with the Commonwealth pay bands.

Contact Information

Name: Shanon Gardner

Phone: 434-907-7704

Email: [email protected]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.